Resources>Blog > SAP SuccessFactors 

Implementing SAP SuccessFactors Support: Why It’s Essential for Long-Term Success

Authored by Shilpa Shyamsunder

Implementing SAP SuccessFactors is a significant milestone for any organization. However, most organizations ignore the importance of the post-implementation support and maintenance phase, which results in a below-average user experience and minimal return on investment.

This blog explores the benefits, best practices, and essential post-implementation support and maintenance considerations for SAP SuccessFactors. Read on.

The Importance of Post-Implementation Support and Maintenance

To ensure optimum system performance once for your organization post SAP SuccessFactors implementation, we recommend considering the following key factors:

Overlooking post-implementation support and maintenance could lead to inefficiencies, performance degradation, and reduced user adoption. Prioritizing these critical factors helps ensure the best system performance and maximizes the value of their SAP SuccessFactors implementation.

What Should You Consider for Post-Implementation Support and Maintenance?

To ensure adequate SAP SuccessFactors post-implementation support and maintenance, we recommend the following:

  • Service Level Agreements (SLAs): Organizations must understand the scope and terms of SLAs to ensure service providers offer the expected level of support.
  • Availability of Resources and Expertise: Organizations must have the resources and expertise for routine maintenance and minor incidents. However, external support providers for intricate or complex issues and system upgrades. The organizations must also have a comprehensive plan to balance in-house resources and external support providers.
  • Budget and Cost Considerations: We recommend that the budget and cost requirements be assessed to strike a balance between in-house resources and external support providers. In-house resources do appear to be cost-effective initially. However, complex issues and regular maintenance require a lot more. Partnering with support providers may seem slightly expensive, but it is worth it as they bring specialized expertise and value for money.
  • Effective Communication and Collaboration: Communication and collaboration with the SAP SuccessFactors support team are essential to tracking progress, identifying issues, resolving incidents quickly, and personalizing support services to meet specific business requirements.

Types of Post-Implementation Support and Maintenance Services

Post-implementation support and maintenance services for SAP SuccessFactors can include different tasks to keep the system running smoothly, such as:

The Bottom Line: The Role of Post-Implementation Support in Long-Term Success

The journey with SAP SuccessFactors continues beyond implementation; it is an ongoing process that needs continuous management, optimization, and support. With post-implementation support, your organization can completely leverage SuccessFactors’ capabilities, scale as HR requirements evolve, and ensure long-term success. Invest in expert support to create a foundation for boosting the value of your SAP SuccessFactors deployment, a key driver of workforce productivity and strategic HR management.