Modernize government services without disrupting the systems that keep them running
Integritty + Pega helps agencies modernize legacy workflows, accelerate permitting and licensing, govern AI-enabled decisions, and simplify benefits administration without requiring a big-bang replacement
Where is modernization creating the most urgency?
Integritty and Pega for
Secure, configurable government workflows
Legacy integration and data migration
AI governance and decision controls
Public-sector implementation expertise
Government modernization is not simply a system replacement project
Aging systems constrain
policy change
Critical services remain tied to legacy applications, custom databases and manual workarounds, making even modest policy or service changes slow and expensive.
Citizens and staff navigate
fragmented processes
Applications, reviews, inspections, eligibility decisions, correspondence and reporting often span multiple systems and teams.
AI adoption is moving
faster than governance
Agencies need transparency over how AI is used, where human review is required, what data informs a recommendation, and how decisions can be audited.
Transformation cannot
interrupt service delivery
Replacing core systems in one step can create migration, operational, training and compliance risk.
Modernize one high-friction workflow first
Create an immediate impact on service, compliance or workforce value
01. Legacy Modernization
Modernize without a disruptive big-bang replacement. Modernize high-friction services first while existing systems continue to operate. Connect data, automate workflows, and progressively retire or migrate legacy components based on business value and risk.
Integration • application modernization • data migration • phased delivery
02. Permitting and Licensing
One connected permit journey from application through inspection, approval, renewal and compliance. Applicant portal → review → GIS → inspection → payment → approval → renewal → enforcement.
Citizen portal • mobile inspection • GIS • payments • audit trail
03. AI Governance for Government
Put governance where AI decisions happen.
Define where AI can assist, when human review is mandatory, what evidence must be retained, who can approve an outcome, and how every recommendation can be traced and audited.
Governance guardrails • human review • role-based controls • auditability
04. Benefits Administration & Eligibility
Make complex eligibility easier to administer for citizens and caseworkers. Connect digital applications, verification, eligibility rules, caseworker review, notices, appeals and ongoing case management in one governed process.
Digital intake • eligibility rules • case management • notices • program visibility
Why Integritty + Pega
Secure, configurable technology from Pega. Specialized implementation, integration and migration expertise from Integritty. One modernization team focused on practical government outcomes.
Government-grade workflow control
Case management, rules, approvals, audit trails, security and role-based access built into operational processes.
Field + office + citizen workflows
Connect digital intake, internal casework, GIS-enabled field activity, inspections, approvals and communication.
Implementation focused on usable outcomes
Integritty brings integration, migration, workflow engineering and public-sector delivery expertise to turn the platform into an operational solution.
Bridging legacy, workflow, GIS and field operations
Few partners connect legacy systems, workflow, GIS, integration and day-to- day field operations in one delivery team a combination well beyond general public-sector delivery.
A practical path from event conversation to quick win
Modernization Briefing
Identify the priority service, system
or governance challenge.
Blueprint Workshop
Map the current state, target workflow,
controls and integration needs.
First High-Value Release
Deliver one high-value use case with
an achievable scope.
Program Expansion
Reuse the platform and delivery
foundation across services.
Identify Your First Modernization Priority
Bring us one government service, workflow or legacy challenge. In 30 minutes, we’ll help frame a
practical modernization path around your current systems, constraints and priorities
FAQs
Do we have to replace our legacy systems first?
No. Modernization can begin around existing systems of record.
Can this integrate with our current government applications?
Yes. The architecture can connect to existing ERP, permitting, finance, GIS, identity and other systems through APIs and integration services.
How do you govern AI-assisted decisions?
Human review, role-based controls, rules, explainability, traceability and audit records can be incorporated directly into workflows.
How quickly can we start?
Start with one high-friction service or workflow, establish measurable outcomes and expand after validating the model.
Can this support field workers as well as office staff?
Yes particularly useful for permits, inspections, compliance and geographically distributed work.
Does modernization require migrating all our data?
No. Data migration can be prioritized by business need, regulatory requirements and the modernization roadmap.